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Privacy Policy

Privacy Policy

Last updated: 21-09-2026

This Privacy Policy explains how [Registered Company Name], operating under the brand GoGetHigh Travel (“GoGetHigh Travel”, “we”, “us”, “our”), collects, uses, shares and protects your personal data when you visit https://gogethightravel.com/ (the “Website”), send us an enquiry, chat with us, or book a tour package, hotel, flight, transfer or other travel service (together, the “Services”).

This Policy is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and other applicable Indian laws. By using the Website or our Services, you agree to the practices described here.

1. Personal data we collect
1.1 Information you give us
  • Enquiry and contact details: name, mobile number, WhatsApp number, email address, city, travel dates, destination, number of travellers and budget, submitted through “Inquire Now” forms, chat, phone, email or social media.
  • Booking details: full names of all travellers, age or date of birth, gender, nationality, address, emergency contact, meal and room preferences, special requests and details needed for accessibility or medical assistance that you choose to share.
  • Identity and travel documents: copies or details of passport, visa, Aadhaar, PAN, voter ID or driving licence, and photographs, where required by airlines, hotels, immigration authorities or tax rules (for example, PAN for TCS on overseas tour packages).
  • Payment information: transaction reference, amount, mode of payment and EMI plan. Card, UPI and bank details are processed directly by our payment gateway and EMI partners; we do not store your full card number or CVV.
  • Reviews and content: testimonials, feedback, photos and videos you send us.
1.2 Information collected automatically
  • IP address, device type, browser, operating system, pages visited, time spent, referring website and approximate location.
  • Information from cookies, pixels and similar technologies, as explained in our Cookie Policy.
1.3 Information from third parties

Leads and contact details from advertising platforms (such as Meta/Facebook and Instagram lead forms and Google Ads), travel partners, EMI/finance partners and publicly available sources.

2. How we use your personal data
  • To respond to enquiries, share quotations and design customised itineraries.
  • To make and manage bookings with airlines, hotels, transport operators, local guides, cruise and activity providers, and insurers.
  • To process payments, refunds and EMI applications, and to issue invoices and tax documents.
  • To apply for visas and meet immigration, customs, tax (including GST and TCS) and other legal requirements.
  • To send booking confirmations, vouchers, travel updates and support messages by call, SMS, email or WhatsApp.
  • To send offers, newsletters and promotions, where you have agreed to receive them. You can opt out at any time.
  • To improve our Website, Services and advertising, and to measure campaign performance.
  • To prevent fraud, protect our rights and resolve disputes.
  • To publish testimonials, only with your consent.
3. Legal basis and consent

We process your personal data on the basis of your consent, which you give when you submit a form, contact us or make a booking, and for legitimate uses permitted under the DPDP Act, such as performing a service you requested, complying with law, or responding to a medical emergency. You may withdraw consent at any time by writing to us (see Section 11). Withdrawing consent does not affect processing already carried out, and we may be unable to continue a booking that depends on that data.

4. Who we share your data with

We do not sell your personal data. We share it only as needed with:

  • Travel service providers: airlines, hotels, resorts, homestays, transport and cab operators, drivers, tour guides, cruise operators, activity providers and destination management companies in India and abroad.
  • Visa and insurance partners: embassies, consulates, visa facilitation centres and travel insurers.
  • Payment and finance partners: payment gateways, banks and EMI/NBFC partners.
  • Technology and marketing providers: website hosting, CRM, email, SMS and WhatsApp providers, analytics and advertising platforms (such as Google and Meta).
  • Professional advisers: accountants, auditors and legal advisers.
  • Government and law enforcement: where required by law, court order or to protect rights and safety.
  • Business transfers: a buyer or successor in the event of a merger, acquisition or sale of assets.

Travel suppliers abroad are governed by the laws of their own countries. When you book international travel, your data will necessarily be transferred outside India to complete the booking.

5. Data retention

We keep personal data only as long as needed for the purposes above, or as required by law (for example, accounting and tax records are generally kept for up to 8 years). Enquiry data that does not lead to a booking is deleted or anonymised within [24] months, unless you ask us to delete it sooner.

6. Data security

We use reasonable security practices, including SSL encryption on the Website, restricted staff access, password-protected systems and trusted service providers. No online transmission or storage is completely secure, so we cannot guarantee absolute security. Please do not share card PINs, OTPs or passwords with anyone, including people claiming to be from GoGetHigh Travel.

7. Your rights

Subject to applicable law, you have the right to:

  • access a summary of the personal data we hold about you and how it is used;
  • correct, complete or update inaccurate data;
  • request erasure of data that is no longer needed;
  • withdraw consent and opt out of marketing messages;
  • nominate another person to exercise your rights in case of death or incapacity;
  • raise a grievance with us and, if unresolved, approach the Data Protection Board of India.

To use any of these rights, email [privacy@gogethightravel.com]. We may need to verify your identity before acting on your request.

8. Marketing communications

You can stop promotional messages by clicking “unsubscribe” in an email, replying “STOP” to SMS or WhatsApp, or contacting us. We will still send essential messages about your bookings.

9. Children

Our Website is not intended for anyone under 18. We collect details of minors only when a parent or legal guardian provides them to book travel for the minor, and we treat that as verifiable parental consent. We do not track or target advertising at children.

10. Third-party links

The Website may link to third-party websites, payment pages, social media and chat tools. We are not responsible for their privacy practices; please read their policies.

11. Grievance Officer and contact

In accordance with the Information Technology Act, 2000 and the rules made under it, our Grievance Officer is:

Name: [Grievance Officer Name]
Designation: [Designation]
Company: [Registered Company Name]
Address: [Full Office Address, City, State, PIN]
Email: [grievance@gogethightravel.com]
Phone: [+91 XXXXX XXXXX]
Working hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days.

12. Changes to this Policy

We may update this Policy from time to time. The updated version will be posted on this page with a new “Last updated” date. Significant changes will be highlighted on the Website or communicated to you.