Terms & Conditions

Last updated: 21-09-2026

These Terms & Conditions (“Terms”) govern your use of https://gogethightravel.com/ (the “Website”) and all
bookings made with [Registered Company Name], operating as GoGetHigh Travel (“we”, “us”, “our”). By using
the Website, sending an enquiry or making a booking, you (“you”, “customer”, “traveller”) agree to these Terms, our
Privacy Policy and our Cookie Policy. If you do not agree, please do not use the Website or our Services.

1. About us and our role

GoGetHigh Travel is a tour operator and travel agent offering domestic and international holiday packages, hotel
stays, flights, transfers, sightseeing, visa assistance and related services. For many components we act as an agent
for independent third-party suppliers such as airlines, hotels, transport operators, cruise lines and activity providers
(“Suppliers”). Those services are also subject to the Suppliers’ own terms, and we are not responsible for their acts,
omissions or defaults beyond the extent set out in these Terms.

2. Eligibility

You must be at least 18 years old and legally able to enter into a contract to make a booking. The person making
the booking (“lead traveller”) confirms they are authorised to accept these Terms on behalf of everyone in the
booking and is responsible for all payments.

3. Package prices and information

• Prices shown as “Starting @” are indicative, per person on a twin/double sharing basis unless stated
  otherwise, and depend on travel dates, hotel category, availability and group size.
• Prices are in Indian Rupees (INR) and, unless stated, exclude GST, TCS (applicable on overseas tour
  packages), visa fees, travel insurance, airport taxes, tips, personal expenses, optional activities and anything
  not listed under “Inclusions”.
• A quotation is not a confirmed booking. Prices are confirmed only after full or advance payment is received
  and services are secured with Suppliers.
• Prices may change before full payment due to changes in airfares, fuel surcharges, taxes, currency exchange
  rates or Supplier rates. We will inform you of any change before you pay.
• Images, descriptions and itineraries on the Website are for illustration. We make reasonable efforts to keep
  them accurate but do not guarantee that they are free of errors.

4. Booking and payment

• A booking is confirmed once you pay the advance amount stated in your quotation (usually [25–50]% of the
  package cost) and we issue a written confirmation.
• The balance must be paid at least [21] days before departure, or as stated in your quotation. Bookings made
  within this period require full payment at the time of booking.
• If the balance is not paid on time, we may cancel the booking and apply the cancellation charges in Section 6.
• Flight tickets, peak-season hotels, cruises and some special offers may require 100% payment at booking and
  may be non-refundable.
• Payments can be made by bank transfer, UPI, credit/debit card, net banking or other methods we accept.
  Payment gateway charges, if any, are borne by the customer.
• Please pay only to accounts in the name of [Registered Company Name] shown on our official invoice. We are
  not responsible for payments made to any other account or person.

5. EMI payments

Selected packages are available on EMI through third-party banks or finance partners. EMI approval, interest,
processing fees and repayment terms are decided solely by the finance partner and governed by your agreement
with them. Cancelling a trip does not cancel your EMI obligation; any refund due will be processed as per Section 7
and the partner’s policies. We are not liable for any rejection of your EMI application.

6. Cancellation by you

All cancellations must be sent in writing to [bookings@gogethightravel.com] and are effective from the date we
receive them. Unless your quotation states otherwise, the following charges apply to the total package cost:

Days before departure	Cancellation charge
More than [45] days	[Advance amount / 25%] of package cost
[44] to [30] days	[50]% of package cost
[29] to [15] days	[75]% of package cost
Less than [15] days, or no-show	100% of package cost

• Airline tickets, visa fees, insurance premiums, non-refundable hotel bookings and cruise bookings are charged
  as per Supplier rules, in addition to the above, and are often fully non-refundable.
• No refund is given for unused services, including missed sightseeing, early check-out or services skipped
  during the trip.
• Changes to dates, names, hotels or itinerary after confirmation are treated as amendments and may attract
  Supplier charges plus a service fee of [₹ amount].

7. Refunds

Approved refunds are processed to the original payment method within [15–30] working days after we receive the
refund from the relevant Suppliers. Bank charges, payment gateway fees, GST on service fees and TCS (which can
be claimed in your income tax return) may not be refundable.

8. Cancellation or changes by us

• We may need to change or cancel a booking due to Supplier issues, insufficient group size, safety concerns or
  reasons beyond our control. We will offer a comparable alternative or a refund of amounts we recover from
  Suppliers.
• Hotels may be replaced with properties of a similar category, and the order of sightseeing may be changed for
  operational reasons.
• Airlines may change flight schedules. We will inform you when notified but are not responsible for resulting
  losses.

9. Force majeure

We are not liable for any failure or delay caused by events beyond our reasonable control, including natural
disasters, extreme weather, landslides, floods, pandemics, epidemics, government orders, travel bans, war,
terrorism, civil unrest, strikes, technical failures of airlines or transport, or road closures. Any extra costs arising
from such events (extra nights, meals, transport) are payable by the traveller. Refunds, if any, will depend on what
Suppliers return to us.

10. Travel documents, visas and health

• You are responsible for holding a valid passport (with at least 6 months’ validity from the return date), visas,
  permits, government-issued photo ID and any vaccination or health certificates required.
• Visa approval is at the sole discretion of the embassy or consulate. We only assist with the process, and visa
  fees and service charges are non-refundable if a visa is refused or delayed.
• We are not responsible for denied boarding or entry due to incomplete or invalid documents, or for resulting
  costs.
• You must inform us in advance of any medical condition, disability or special need. Travellers must be fit to
  travel, especially for high-altitude destinations and adventure activities.

11. Travel insurance

We strongly recommend comprehensive travel insurance covering medical emergencies, cancellation, baggage loss
and delays. Any insurance we arrange is provided by the insurer, and claims are subject to the insurer’s terms.

12. Traveller conduct

• You must follow local laws, customs, hotel rules and instructions from guides and drivers.
• We may end your participation in a tour without refund if your conduct endangers or seriously disturbs others.
• You are responsible for any damage you cause to hotels, vehicles or other property.
• Hotel check-in and check-out times are as per hotel policy (typically check-in 2:00 PM and check-out 11:00
  AM). Early check-in or late check-out is subject to availability and may be charged.
• Vehicles are provided for the itinerary only. Use beyond the planned route or timings may be charged extra,
  and in hill regions air-conditioning may be switched off on steep climbs.
• Adventure activities (paragliding, rafting, scuba diving, jungle safaris and similar) are operated by third parties
  and undertaken at your own risk.

13. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim relating to a booking is limited to the
amount you paid us for that booking, excluding amounts paid to Suppliers that are not recoverable. We are not
liable for indirect or consequential loss, or for loss, injury, illness, delay, theft or damage caused by Suppliers, third
parties, force majeure events or your own actions. Nothing in these Terms limits liability that cannot be limited
under applicable law.

14. Complaints during and after travel

If something is not as booked, please inform your guide, the Supplier and our team immediately so we can try to fix
it on the spot. Complaints must be sent in writing within [7] days of returning. Complaints raised only after the trip,
which could have been resolved during it, may not be considered.

15. Use of the Website

• You agree not to misuse the Website, submit false information, attempt unauthorised access, or copy, scrape
  or reproduce its content for commercial use.
• All content on the Website, including text, logos, images, itineraries and design, belongs to GoGetHigh Travel
  or its licensors and is protected by intellectual property laws.
• By submitting reviews, photos or videos, you permit us to use them on our Website and social media, with
  your name as provided, unless you ask us not to.
• The Website may contain links to third-party websites. We are not responsible for their content or practices.

16. Communication consent

By submitting your details, you authorise GoGetHigh Travel to contact you by phone, SMS, email and WhatsApp
about your enquiry or booking, even if your number is registered on the National Do Not Call (DND) registry. You
can opt out of promotional messages at any time.

17. Governing law and disputes

These Terms are governed by the laws of India. We will first try to resolve any dispute amicably. If that fails, the
courts at [City, State] will have exclusive jurisdiction, subject to your rights under the Consumer Protection Act,
2019.

18. Grievance Officer

Name: [Grievance Officer Name]
Email: [grievance@gogethightravel.com]
Phone: [+91 XXXXX XXXXX]
Address: [Full Office Address, City, State, PIN]

Complaints are acknowledged within 48 hours and resolved within 30 days.

19. Changes to these Terms

We may update these Terms at any time by posting the revised version on this page. The Terms in force on the
date of your booking confirmation apply to that booking.

20. Contact us

[Registered Company Name] (GoGetHigh Travel)
[Full Office Address, City, State, PIN]
GSTIN: [GST Number]
Email: [info@gogethightravel.com] | Phone/WhatsApp: [+91 XXXXX XXXXX]